Refund Policy

Transparent and honest refund terms for your reassurance

Overview

At PlainNoteBook, we realize that plans can shift and are committed to providing transparent and equitable refund conditions. This document presents the scenarios under which refund requests for yacht charter services might be honored.

We kindly ask you to review this policy thoroughly before reserving a charter. When you make a booking with PlainNoteBook, you are consenting to and accepting these refund conditions.

Standard Cancellation and Refund Timeline

Exceeding 72 Hours Prior to Charter

100% Refund

Eligible for: Full reimbursement except for processing charges

Time for Processing: 5-7 business days

Service Charge: €50 for credit card operations

Prerequisites: Must be requested via written correspondence or telephone

Between 24 to 72 Hours Prior to Charter

50% Refund

Eligible for: Half the total charter expense

Time for Processing: 7-10 business days

Service Charge: €25 deducted from the reimbursement amount

Prerequisites: Justifiable reason necessary; administrative costs apply

Less Than 24 Hours Prior to Charter

No Refund

Eligible for: No option for refund

Exception: Emergency scenarios taken into account

Alternative: A charter credit may be given based on managerial discretion

Prerequisites: Written proof required for emergencies

Refunds Related to Weather Conditions

Our Pledge Regarding Weather

Your safety is paramount. Should the charter not proceed due to unsafe weather conditions as determined by our certified captain, we offer several alternatives:

  • Complete Reimbursement: Full refund if rebooking is not an option
  • Rescheduling: Change your charter to another available slot with no additional fees
  • Charter Credit: Receive a voucher valid for one year from the original booking

Weather Evaluation Approach

We consider the following factors for our weather evaluation:

  • Examining wind conditions
  • Evaluation of sea conditions and swell height
  • Visibility and forecast of precipitation
  • Advisories and safety warnings from maritime authorities
  • Risk appraisal by our professional captain

Timing for Decisions: Decisions to cancel due to weather are made at the latest 4 hours before your scheduled departure.

Refunds for Medical Emergencies

Emergency Events

We recognize that unforeseen medical emergencies can happen. The following are conditions that could be eligible for special refund considerations:

  • Sudden disease or injury necessitating hospital admission
  • Passing of a close family member
  • Mandatory military service or immediate reassignment
  • Summons for jury duty or a legal obligation
  • Major environmental events impacting travel

Requirement for Documentation

For consideration of emergency refunds, please provide:

  • Verification from a medical institution or health certificate
  • A death certificate, if applicable
  • Verified military orders
  • Legal summons or notification for jury service
  • Advisories for travel or declarations of emergency

Procedure: We process requests for emergency refunds within 3-5 business days after we receive the appropriate documents.

Cancellations Due to Operational Concerns

Technical Issues

Should the vessel assigned to you encounter unfixable technical issues:

  • Substitute Vessel: We endeavor to supply an equivalent replacement
  • Full Reimbursement: If no comparable alternative can be provided
  • Partial Reimbursement: If the replacement vessel comes at a different price point
  • Compensation: Additional recompense may be awarded for the inconvenience

Absence of Crew

On the rare occasion that a certified crew is unavailable:

  • A substitute crew will be arranged if feasible
  • Complete reimbursement if the charter cannot proceed
  • Options to reschedule without incurring extra charges

Method for Refund Processing

Mode of Payment

Reimbursements will be executed using the original payment medium:

  • Credit Cards: Processed within 5-7 business days
  • Electronic Fund Transfers: Processed within 7-10 business days
  • Cash or Check: Processed within 3-5 business days

Fees for Processing

Credit Card Transactions

A €50 fee for rescindments made more than 72 hours before the charter

Processing for Bank Transfers

A €25 fee is applied to all bank transfer refunds

Charges for International Operations

Extra fees may be levied for cross-border transactions

Vouchers for Future Charters

Circumstances for Offering Credits

In specific scenarios, charter credits may be issued instead of refunds:

  • For cancellations occurring close to the departure time
  • If the charter is cancelled due to weather
  • When a client requests a rescheduling
  • Due to unforeseen operational issues

Terms for Credits

  • Validity: 12 months from the issuance date
  • Non-Transferable: Credits cannot be exchanged with others
  • Value: Equivalent to the full charter cost, excluding fees
  • Applicability: Usable on any upcoming charter
  • Expiration: Credits must be used within the 12-month limit

Reimbursements for Partial Services

Interruptions During the Service

If your charter experiences disruptions or is curtailed due to our oversight:

  • A refund proportional to the unutilized period
  • Credit towards an equivalent future charter
  • Complimentary services or upgrades where possible

Interruptions Caused by Guests

When a charter is brought to an early end due to guests' conduct or violation of safety norms:

  • No reimbursement for the remaining time
  • Settlement of the full cost is required
  • Additional fees may be incurred

Resolving Disputes

Should you disagree with a decision pertaining to refunds, the following options are available:

  • Ask for a reassessment by our management team
  • Supply additional proof or documentation
  • Seek a solution through consumer advocacy groups
  • Engage in legal measures as allowed by law

Process for Requesting Refunds

Step 1: Reach Out

Initiate your request for a refund through:

Step 2: Compile the Necessary Data

For your request, please ensure to include:

  • The confirmation code for your booking
  • The scheduled date and time for the charter
  • Your reasons for cancelling
  • Any pertinent supporting documentation (when necessary)
  • How you would prefer to receive your refund

Step 3: Validation and Action

Upon receiving your refund request, our team will acknowledge it within a day, assess it in the context of this policy, inform you of the decision within two days, and proceed with the approved refund as per the given timelines.

Significant Points to Note

  • All demands for refunds need to be made in written form
  • Refunds are released in €, irrespective of the transaction currency
  • We highly advise purchasing travel insurance
  • This policy is amendable with a 30-day notification period
  • Reimbursements are subject to prevailing taxes and legal statutes

Enquiries on Refunds

For questions regarding our refund process, or to submit a request for one:

Department of Refunds
PlainNoteBook Marine Services Corporation
Marina Point
Cannes 06400
France

Phone: +33 4 93 00 00 00
Email: [email protected]
Business Hours: Monday to Friday, from 9:00 AM to 5:00 PM

Last Revision: June 20, 2024

The design of this refund policy was made with fairness and clarity in mind. We urge you to acquaint yourself with these terms diligently prior to booking and feel free to reach out with any inquiries.